In this digital era, about 86.4% of the world’s population owns a smartphone which is about 6.92 billion people around the globe and most of these phones have WhatsApp default installed into them making it one of the most used social media applications in the world with more than two billion monthly active users all over the world.
WhatsApp provides internationally available free cross-platform centralized instant messaging and voice-over IP facilities. it offers end-to-end encrypted messaging services that make it secure and trustworthy, you can reach people anytime and anywhere. it allows users to send text, and voice messages and share images, documents, other user locations, and other content. has more than more people I present on this platform people are using this platform for growing their businesses and using a sponge valid to connect with their customers and companies
To safely and securely message their customers directly with their WhatsApp messaging platform. WhatsApp provides a devoted platform for businesses to engage with audiences and accelerate their sales. it allows businesses to manage conversations with customers and increase their brand value. But handling a large volume of customers alone can be sometimes very hectic and difficult to manage here comes the role of WhatsApp business solution. it is an application program interface API for business accounts that offer a communication and business marketing platform that integrates WhatsApp and Web API to your app helping you leverage WhatsApp Business API to send WhatsApp alerts and notification reliability to communicate and provide great support to your customers.
How are they helpful?
whatsapp business solution provides features like customer queries request or feedback sent via WhatsApp can be managed and handled by several agents at the same time you can use AI-based chatbots to answer customer queries automatically and automate answers to repetitive questions that help you to cut customer service overhead cost. you can also use metrics to anticipate customer needs and increase satisfaction through interactive dashboards. all these features help you to drive high-level customer experience and customer-driven business marketing strategies. 10 answers your team’s productivity by several agents easily handling multiple users simultaneously by chat at once reducing customer fallouts. also, the chat part helps to empower customer services by providing hybrid customer care agents a combination of both human and bot that reduces your response time giving a wonderful user experience to your customers. the analytics tracking system enables you to track the history of your customer giving them references according to their needs does helping you to increase your sales and acquire the correct customer according to your needs. This helps both the customer and the company to save time and get the required task done.